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Terms and conditions - How to order

ORDERS

You can send your order exclusively:

  • by letter to
Legio Heroica
Via Martiri delle Foibe 17
25135 BRESCIA Italy
  • by e-mail to
legio@legio-heroica.com

The order will have to specify the codes and quantity of requested items, the delivery address (to calculate the P&P costs), and the chosen method of payment. You can also write me in French and Spanish: I can read in these languages but I'll reply in english.

I can not accept orders by phone (somehow I can write in english, but I can't speak it at all) or fax.
All the prices are expressed in euro (if you want to know the indicative amount in another currency go to http://www.xe.com and click on “currency calculator”. 
The prices may be subjected to variations without prior notice.
In the event the material must be delivered to an address other than that of whom effects the order, the parcel will be insured or registered.
The minimum order is 20,00 euro (P&P excluded): orders of an inferior amount won't be taken in consideration.
PAYMENT IN BRITISH POUNDS: to avoid continually updating prices in pounds, those who wish to pay in this currency must specify it when sending the order. I'll send the cost in euro and the updated exchange rate in pounds via the  X-RATES. COM web-site
The despatch of an order involves the acceptance of the sale conditions.
The orders are generally despatched within one/two days from the payment and anyhow not over the 7th day (from the date of confirmation of payment). Please notify me if you do not receive your figures within 28 days of placing your order.
If insufficient funds are sent, I will adjust the contents of your order accordingly.


DISCOUNTS:  (Postal cost excluded)
.over 90,00 euro: 10% on Ordinary bags 
.over 150,00 euro: 15% on ordinary bags; 5% on  FOG/Regimental/Army packs (10% discounted already)
.over 220,00 euro: 20% on Ordinary bags and 10% on FOG/Regimental/Army packs
(10% discounted already).
.over 340,00 euro: 23% on ordinary bags and 12% on FOG/Regimental/Army packs (10% discounted already).


RESPONSABILITY:
The sending of an order implies the acceptance of the following terms:
Legio Heroica is not responsible for delayed or delivery failure. If your order is over euro 50,00 I recommend to have the packet delivered as registered (see the extra cost for the various country): I always have a receipt with postmark for my fiscal purposes but this can only demonstrate that the parcel has been delivered and doesn't guarantee you in case of miscarriage by the postal service.
In all cases, I will answer at no cost for the customer if the delivery failure will be due to a mistake of mine in the delivery address (I take a picture  before to send it). In the case of registered packets returned to me for an error due to the postal service of the destination country, the new shipment will require the payment
 of the new postal costs.

POSTAGE AND PACKING: please calculate the P&P costs before applying the possible discounts (I can discount the cost of material but not its weight). I point out to all the customers outside UE that all the packets are now subjected to customs declaration and  formalities.

BREXIT and extra EU shipments: January 1st, 2021: from today Great Britain leaves the european union, with restoration of national frontiers and customs declaration, and the new EU rules for non-EU shipments also come into force, so it will no longer be possible to ship the up to 2 kgs packages without a customs declaration. So this means extra paperwork, with the cost of the goods that now will have to be declared, and this should also means having an additional tax at the delivery.
Thus,
in order to "help" my supporters with import costs, I decided to use the couriers that I usually use for my non-commercial shipments for all shipments with an outside EU destinations (UK included, of course...). This unfortunately means an increase in shipping costs, but this will be more than compensate by the savings on the customs's tax calculation.

P&P RATES: These costs are valid from January 1st 2021.

PARCELS FOR EU COUNTRIES WILL ALWAYS BE SENT BY CARRIER (TAKE NOTE THAT PARCELS CAN ALWAYS BE TRACKED):
France, Spain, Germany, Austria, Belgium, Denmark, Luxembourg, Holland, Poland, Czech Republic, Slovakia, Slovenia, Hungary: The costs for these countries are marked in BLUE.  Please include a telephone number (as reference for the courier).
FOR THESE OTHER EUROPEAN COUNTRIES:
Portugal, Sweden, Croatia, Estonia, Finland, Greece, Ireland, Latvia, Lituania, Malta, Romania: The costs for these countries are marked in GREEN (still, remember to send me a telephone number as reference for the courier).
  • ITALY: See the italian page to have the prices

  • EUROPE (EU Countries) (Delivery: by courier only).  
    • Order up to euro 28,00: Blue Countries: euro 9,50  - Green countries: euro 16,50
    • Order up to euro 80,00: Blue Countries: euro 9,50 - Green countries: euro 17,00
    • Order up to 130,00 euro: Blue countries: euro 10,90 - Green countries: euro 19,90 
    • Order over euro 130,00: shipping costs to be calculated.
  • EUROPE  EXTRA UE (UK included: Delivery by courier only)
  •        Order up to euro 80,00: Euro 15,00
  •        Order up to euro 130,00: Euro 17,00
  •          Order over euro 130,00: Shipping costs to be calculated
  •  NORTH AMERICA  (USA & CANADA: Delivery by courier only)
    • Order up to euro 80,00: euro 24,00
    • Order up to euro 130,00: euro 29,00
    • Over euro 120,00:  Shipping costs to be calculated
  • OCEANIA (Delivery by courier only)
    • Order up to euro 28,00: euro 38,00 
    • Order up to euro 80,00: euro 47,00 
    • Order up to euro 120,00: euro 56,00 
    • Over euro 120,00:  Shipping costs to be calculated

BREAKAGES, MISCASTS OR MISSING ITEMS:

I’m only human and these things may happen.
Please notify within 10 days of receipt and return any faulty items for replacement.
These will be substituted with others of the same kind. In a 15mm figure is intended as miscast the lack of a foot, of an arms, or of another complete part of the body or equipment, not of the tips of the fingers on the hand.........
The faulty items must be despatched  opportunely packed and at sender’s expense.



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